How can I obtain free shipping
At this time we do not offer free shipping.
How can I pay?
We accept the following methods of payment:Credit Cards:VisaMasterCardAmerican ExpressDiscoverPayPal
How do I check the status of my order or track a shipment?
Go to My Account and enter your username and password.
How do I return or exchange an item?
Please see our Shipping and Returns page.
How do I change or cancel my order?
Due to our fast shipping process, it is not possible to change or cancel an order once it has been placed. You will need to return the original package to obtain a refund and/or place an order for the new product. Please see our Return Policy for additional information.
I cannot find my size. What do I do?
Please contact us at email@example.com.
Do you ship to Canada?
Do you ship internationally?
This web site accepts orders to be shipped to the following geographies outside the United States: APO/FPO addresses, American Samoa, Guam, the Marshall Islands, the Federated States of Micronesia, the Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands. Orders to these locations are not eligible for expedited shipping and may take longer to arrive than the listed delivery times. Customers are responsible for any applicable duties and taxes levied on the delivery of their orders and for all charges related to returning products to The Soapbox, if necessary.
Do you ship to APO/FPO addresses?
Yes, we ship to APO/FPO addresses. Orders to such addresses are not eligible for expedited shipping, and may take longer to arrive than the listed delivery times. Customers are responsible for any applicable duties and taxes levied on the delivery of their orders and for all charges related to returning products to The Soapbox, if necessary.
Do you ship to P.O. boxes ?
Yes, we are able to ship to P.O. boxes via Standard shipping only. Orders to such addresses are not eligible for expedited shipping.
How do I contact customer service?
You may reach The Soapbox customer service in several ways: via our online form or by email: firstname.lastname@example.org
How is sales tax calculated?
We charge sales and use tax according to Federal, State and Local government guidelines. Tax is calculated based on the shipping address and the appropriate rules for that tax jurisdiction.Note that the taxes presented at time of order submission are only an estimate, and may not take into account applicable exemptions and tax holidays. Final calculation of applicable taxes will be performed when the order ships and your credit card is charged.
How do I use a promotion/coupon code?